Privacy Policy

1. Who we are

BimSrv Academy provides professional education, live instructor-led courses, corporate training, implementation guidance and mentoring for the Architecture, Engineering and Construction industry.

For the personal information described in this policy, BimSrv Academy acts as the organisation determining why and how that information is processed. BimSrv LLP is a separate BIM services company and is not presented as the operator of BimSrv Academy's training activities.

2. Information we may collect

Information you provide

• Name, email address, telephone number and location.
• Organisation, role, discipline, experience and professional interests.
• Course interests, preferred learning format and availability.
• Corporate-training requirements, team size, business needs and project context.
• Instructor-application details, subjects you can teach, professional profile and portfolio links.
• Messages, feedback and other information included in forms or correspondence.
• Enrolment, attendance, learning progress and support records where applicable.

Information collected automatically

• IP address, browser, device type, operating system, referring page and approximate location derived from technical data.
• Pages viewed, links selected, session timing and interactions with forms or chat tools.
• Cookie identifiers and similar technical information, subject to available consent and browser controls.

Payment information: where online payment is enabled, payments may be processed by an independent payment provider. BimSrv Academy may receive transaction status and billing records but does not intend to store complete payment-card details.

3. How we collect information

We collect information when you submit a HubSpot form, contact us, use website chat, register or enquire about a course, request corporate training, apply to become an instructor, attend a session, download a resource or otherwise communicate with us. Technical information may also be collected through WordPress, hosting infrastructure, analytics and security tools.

4. Why we use personal information

• To answer enquiries and recommend an appropriate course or service.
• To administer applications, registrations, enrolments, schedules and learner support.
• To deliver live sessions, corporate programmes, mentoring and related resources.
• To review instructor applications and discuss potential teaching collaboration.
• To maintain business records, improve content and understand website performance.
• To protect the website, prevent misuse and investigate technical or security incidents.
• To meet contractual, accounting, tax and other legal obligations.
• To send marketing updates where you have consented or where otherwise permitted by applicable law. You may opt out at any time.

We process personal information for lawful purposes based on consent, information voluntarily provided for a requested service, steps connected with a contract, compliance with law and other permitted uses under applicable law.

5. When information may be shared

We do not sell personal information. We may share limited information with service providers that support our operations, including:

• HubSpot for enquiry forms, customer-relationship management and communications.
• Website hosting, WordPress, security, backup and technical-support providers.
• Analytics and performance services, including Google services where configured.
• Learning-platform, video-conferencing, email and course-delivery providers.
• Payment, accounting and professional advisory providers where relevant.
• Authorities or other parties where disclosure is required by law or necessary to protect legal rights and safety.

Providers are expected to process information only for agreed purposes and with appropriate safeguards. Third-party services may also apply their own privacy policies.

6. Cookies and analytics

Our website may use necessary cookies for site operation and security, as well as analytics, form, chat and performance technologies. HubSpot forms and chat, Google services, WordPress plugins and embedded content may place or read cookies depending on their configuration.

You can control cookies through available website choices and your browser settings. Blocking some cookies may affect forms, chat or other site functions.

7. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for an active learning or business relationship, to resolve enquiries and disputes, and to meet legal, tax, accounting or security requirements. Information that is no longer required will be deleted, anonymised or securely archived as appropriate.

8. Information security

We use reasonable administrative and technical measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. No internet service can guarantee absolute security. If a breach creates a material risk, we will take appropriate response and notification steps required by applicable law.

9. Your rights and choices

Subject to applicable law, you may request:

• A summary of personal information being processed and relevant processing activities.
• Correction, completion or updating of inaccurate or incomplete information.
• Erasure of information that is no longer required, unless retention is legally necessary.
• Withdrawal of consent for future processing where consent is the basis used.
• Opt-out from marketing communications by using the unsubscribe option or contacting us.
• Grievance redressal concerning our handling of your personal information.

We may need to verify your identity before acting on a request. Withdrawal of consent does not affect processing already lawfully completed and may limit services that require the information concerned.

10. Children's personal information

Our professional training services are generally intended for adults and AEC learners. A person under 18 should not submit personal information, enrol or participate without the involvement and verifiable consent of a parent or lawful guardian where required. We do not knowingly use children's information for behavioural monitoring or targeted advertising.

11. International processing and transfers

Some service providers may process or store information outside India. Where cross-border processing occurs, we use providers and safeguards considered appropriate for the service and comply with applicable restrictions under Indian law.

12. Changes to this policy

We may update this policy when our services, technologies or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may also be communicated through an appropriate additional notice.

13. Privacy requests and grievances

To exercise a privacy right, withdraw consent, report a concern or ask a question about this policy, use the BimSrv Academy Contact page and identify your message as a Privacy Request. Please provide enough information for us to identify the relevant interaction and respond appropriately.

If a concern remains unresolved, you may use any complaint or grievance mechanism available under applicable Indian data-protection law.