Refund, Cancellation and Rescheduling Policy

1. Scope of this policy

This policy applies to fees paid directly to BimSrv Academy for live instructor-led courses, workshops, mentoring and other learning services unless a programme page, accepted proposal or written agreement states different terms.

Self-paced products, corporate engagements and third-party purchases may have programme-specific conditions stated before purchase.

2. Cancellation before the batch starts

The cancellation request must be submitted in writing through the Contact page using the learner’s registered email address.

3. Cancellation after commencement

No refund is available after the scheduled batch has commenced. This includes withdrawal because of changed availability, missed sessions, personal circumstances, computer failure, unsupported software, licensing problems or internet connectivity outside BimSrv Academy’s control.

A learner who joins late or does not attend remains enrolled in that batch. Any recordings or make-up support are available only when expressly included in the programme.

4. Batch transfer

5. Cancellation or rescheduling by BimSrv Academy

BimSrv Academy may postpone, reschedule, combine or cancel a batch because of instructor illness, insufficient enrolment, technical failure, emergency or another reasonable operational cause. We will communicate material changes as soon as practicable.

If BimSrv Academy cancels a programme and does not offer a suitable alternative, the learner may choose:

• A full refund of the course fee paid; or
• A transfer to another available programme or batch, with any fee difference agreed.

Refund responsibility does not extend to travel, accommodation, software purchases, lost work time or other indirect costs.

6. Corporate training and mentoring

Corporate programmes, customised workshops, implementation support and mentoring may require advance scheduling, preparation and reserved instructor time. The cancellation, postponement and payment terms in the accepted proposal, purchase order, statement of work or agreement will apply.

If no separate terms were agreed, BimSrv Academy will assess committed preparation and delivery costs and propose a reasonable rescheduling or refund solution.

7. Refund processing

• Approved refunds are returned, where reasonably possible, through the original payment method.
• Processing begins after the request and payment are verified.
• Banking and payment-provider timelines are outside BimSrv Academy’s direct control.
• Currency conversion may cause the amount received to differ from the original local-currency amount.
• Any legally required tax or accounting adjustment will be reflected in the refund documentation.

8. How to request a cancellation, transfer or refund

Submit the request through the BimSrv Academy Contact page and label it Cancellation / Refund Request.

Include the learner’s name, registered email, course or programme, batch date, payment reference and whether you are requesting cancellation, refund or transfer.

Timing matters: the recorded time at which BimSrv Academy receives the written request determines whether it was made before commencement or at least 72 hours in advance.

9. Exceptional circumstances

We may review a documented exceptional circumstance on a case-by-case basis. Any discretionary credit, transfer or refund does not create an obligation to provide the same outcome in another case.

Nothing in this policy limits statutory consumer rights or remedies that cannot legally be excluded.

10. Related terms and policy updates

This policy should be read with the Terms and Conditions and Privacy Policy. If programme-specific written terms conflict with this general policy, the programme-specific terms apply to that enrolment to the extent permitted by law.

We may update this policy for future enrolments. The version applicable when an enrolment is confirmed will continue to govern that enrolment unless a change is required by law or is more favourable to the learner.